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Carlos Agami is a Mexican keynote speaker and author focused on service, customer experience and sales. His work didn't start on a stage — it started behind the counter of a family business, serving people and learning that the difference between a sale and a relationship is how you make someone feel.

Since then he has built his career around one question: what happens when we put people at the center of what we do? That question produced his talks — “I Serve, Therefore I Am”, “Customer Experience as a Way to Sell More” and “Empathetic Selling” — and his two books, “Estoy para servirte” and “Vende más”.

He has worked with teams at Office Depot, BBVA, Cinépolis, Mercedes-Benz, Coca-Cola, Adidas and Grupo Xcaret, in Mexico and abroad, in Spanish and in English. He is the founder of Shopology, where those ideas turn into implementation: strategy, design, training and follow-up.

On stage he doesn't deliver a motivational speech. He tells real stories and turns them into concrete decisions for the following Monday.