Speaking
Every talk combines stories, tools, humor and reflection. Pick the one that fits your event and let's talk about availability.
The power of service to grow and leave a mark.
A talk to change the way people understand their work. Because serving isn't just about attending to customers. It means using what you know and what you do to create value for someone else. An experience designed to awaken pride in service and show that our work can become a tool to grow, achieve results, and leave a mark.
Ideal for: Conventions, kickoffs, service culture, leadership, and employee gatherings.
See this talkDon't just design what your customer will do. Design what they will feel.
Customers can forget many things. But they rarely forget how you made them feel. In this talk, we discover how to use emotions and the customer experience to differentiate ourselves, build preference, and turn better experiences into better business results.
Ideal for: Sales teams, retail, customer service, marketing, leaders, and sales conventions.
See this talkStop selling products. Start understanding people.
Behind practically every purchase is something a person wants to achieve, avoid, or feel. The problem is, many salespeople are too busy talking to find out what that is. Empathic Selling shows how to understand a customer's emotional motivations, build trust, and turn a sale into something much more powerful: a way to serve.
Ideal for: Sales forces, consultants, floor salespeople, commercial teams, and sales leaders.
See this talk