Keynote speaker · service, CX and sales
I am Carlos Agami. For more than 20 years I have worked with commercial and service teams across Mexico, the US and Latin America. My keynotes leave a room with one conviction: serving well is not a soft skill, it is the most profitable thing a team can do.
Every keynote is built around a single conviction the audience can repeat on Monday. That is what makes a talk survive the event.
Stories from stores, branches, call centers and sales forces, not from a textbook. Teams recognize themselves, so they listen differently.
Experience, empathy and selling are the same conversation. When a team serves better, the ticket, the retention and the referrals move.
The power of service to grow and leave a mark.
A talk to change the way people understand their work. Because serving isn't just about attending to customers. It means using what you know and what you do to create value for someone else. An experience designed to awaken pride in service and show that our work can become a tool to grow, achieve results, and leave a mark.
Ideal for: Conventions, kickoffs, service culture, leadership, and employee gatherings.
Don't just design what your customer will do. Design what they will feel.
Customers can forget many things. But they rarely forget how you made them feel. In this talk, we discover how to use emotions and the customer experience to differentiate ourselves, build preference, and turn better experiences into better business results.
Ideal for: Sales teams, retail, customer service, marketing, leaders, and sales conventions.
Stop selling products. Start understanding people.
Behind practically every purchase is something a person wants to achieve, avoid, or feel. The problem is, many salespeople are too busy talking to find out what that is. Empathic Selling shows how to understand a customer's emotional motivations, build trust, and turn a sale into something much more powerful: a way to serve.
Ideal for: Sales forces, consultants, floor salespeople, commercial teams, and sales leaders.
A keynote speaker opens or closes an event with the talk that frames its message. The job is not to entertain for 60 minutes: it is to leave the room with one idea they can act on the next morning. My keynotes do that around service, customer experience and selling.
Three: the power of service as a way to grow, customer experience as a driver of preference and revenue, and empathic selling. All three are built on the same idea: serving well is the most profitable thing a team can do.
Sales conventions and kickoffs, retail and franchise meetings, banking and insurance commercial teams, hospitality and healthcare groups, contact centers and leadership summits.
Yes. The same keynote is delivered in fluent US English or in Spanish, adapted to the audience and the market, in person or virtually.
The standard format is 45 to 75 minutes, with an optional Q&A or a workshop add-on. Send your date, city and audience and you will get availability and a proposal.
Teams I have worked with include Office Depot, Lenovo, Levi’s, Cinépolis, Ray-Ban, Mercedes-Benz and many more. See all keynotes or browse the blog.