Speaker in Monterrey
Keynotes in Monterrey and Nuevo Leon for industry, retail, financial services and commercial teams: service as a competitive advantage and selling with a human focus.
Ideas you can apply the following Monday, with concrete examples and no empty motivational filler.
It works as well with plant, logistics and service teams as it does with sales forces and middle management.
Travel and setup coordinated from Mexico City so the organizing committee only has to run their event.
The power of service to grow and leave a mark.
A talk to change the way people understand their work. Because serving isn't just about attending to customers. It means using what you know and what you do to create value for someone else. An experience designed to awaken pride in service and show that our work can become a tool to grow, achieve results, and leave a mark.
Ideal for: Conventions, kickoffs, service culture, leadership, and employee gatherings.
Don't just design what your customer will do. Design what they will feel.
Customers can forget many things. But they rarely forget how you made them feel. In this talk, we discover how to use emotions and the customer experience to differentiate ourselves, build preference, and turn better experiences into better business results.
Ideal for: Sales teams, retail, customer service, marketing, leaders, and sales conventions.
Stop selling products. Start understanding people.
Behind practically every purchase is something a person wants to achieve, avoid, or feel. The problem is, many salespeople are too busy talking to find out what that is. Empathic Selling shows how to understand a customer's emotional motivations, build trust, and turn a sale into something much more powerful: a way to serve.
Ideal for: Sales forces, consultants, floor salespeople, commercial teams, and sales leaders.
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