Speaker for retail
In retail the experience is decided in seconds: a look, a line, a return. Keynotes for store teams, supervisors and franchisees who want customers to come back because of how they were treated, not just the price.
Customers don't remember the planogram. They remember whether someone saw them, listened and solved their problem. That's where preference is built or lost.
When teams change often, serving well has to be easier than serving badly: simple habits that can be taught and repeated shift after shift.
Selling more in store isn't pressure. It's understanding what the person came to solve and walking them through it. Empathetic selling lifts the ticket without burning the relationship.
Don't just design what your customer will do. Design what they will feel.
Customers can forget many things. But they rarely forget how you made them feel. In this talk, we discover how to use emotions and the customer experience to differentiate ourselves, build preference, and turn better experiences into better business results.
Ideal for: Sales teams, retail, customer service, marketing, leaders, and sales conventions.
Stop selling products. Start understanding people.
Behind practically every purchase is something a person wants to achieve, avoid, or feel. The problem is, many salespeople are too busy talking to find out what that is. Empathic Selling shows how to understand a customer's emotional motivations, build trust, and turn a sale into something much more powerful: a way to serve.
Ideal for: Sales forces, consultants, floor salespeople, commercial teams, and sales leaders.
You can also see all keynotes or read the blog.