Speaker for healthcare
Patient experience for hospitals, clinics and labs: front desk, nursing, admissions and administrative areas. Keynotes about what it feels like to be cared for when you're vulnerable.
Clinical quality is taken for granted. What people remember and recommend is how they were spoken to and whether anyone explained.
Long shifts and heavy emotional load. How to care for the team so fatigue doesn't turn into indifference.
Admissions, billing and security are part of the experience too. A great doctor doesn't make up for bad treatment at the door.
The power of service to grow and leave a mark.
A talk to change the way people understand their work. Because serving isn't just about attending to customers. It means using what you know and what you do to create value for someone else. An experience designed to awaken pride in service and show that our work can become a tool to grow, achieve results, and leave a mark.
Ideal for: Conventions, kickoffs, service culture, leadership, and employee gatherings.
Don't just design what your customer will do. Design what they will feel.
Customers can forget many things. But they rarely forget how you made them feel. In this talk, we discover how to use emotions and the customer experience to differentiate ourselves, build preference, and turn better experiences into better business results.
Ideal for: Sales teams, retail, customer service, marketing, leaders, and sales conventions.
You can also see all keynotes or read the blog.