Service culture
The Problem Isn't the Kid: It's the Room
We've all had people who know what they should do, but don't do it. The marshmallow challenge explains why, and what to change.
April 24, 2026
Blog
Service culture
Teams, habits and design: how to make serving people well easier than serving them badly.
Want the organized version? Read the service culture guide.
Service culture
Tie Your Shoelaces: Fundamentals Before Tricks
He won 10 national championships and his first lesson was tying shoelaces. What that says about service and sales teams.
March 6, 2026
Service culture
How to Hire a Keynote Speaker: A Practical Step-by-Step Guide
Most companies hire based on a YouTube clip and a price. These are the questions that actually predict whether your event will work.
August 12, 2026
Service culture
Feel Like You're Talking to a Wall?
I get it. Feeling ignored is frustrating. Asking your team for things and feeling like you're talking to a wall.
January 27, 2026
Service culture
A Joke, A Reality, and Two Tips for More Sales and Better Service
Training sucks. It doesn't deliver results. Yes, you read that right. At least 70% of people who receive it apply nothing a year later.
January 22, 2026
Service culture
The Lesson That Changed New York (and Can Change Your Team)
You want better results. But your team keeps doing the same old things. Let's see.
January 19, 2026
Service culture
Using You Is Not Serving You
Customers always sense whether you're helping them or extracting something from them. They may not name it, but they feel it.
August 13, 2026