The Final Constraint

The final constraint of a business is its people.

Not the process.

Not the course.

Not the bonus.

People.

They tell you yes in the meeting.

They nod their heads.

They even take notes.

And the next day they do the same old thing.

That's one of the biggest frustrations of being a boss.

You hire capable people.

You explain how you want things done.

You train them.

You incentivize them.

And you end up asking yourself:

"What else do I have to do to make this happen?"

Eliyahu Goldratt understood that frustration very well.

One of the most brilliant minds I've read on business.

He said a company only advances at the pace of its biggest constraint.

Of the part holding it back.

If you have few customers, optimizing other things doesn't matter.

If your service is bad, brilliant marketing doesn't matter.

Everything depends on what's holding you back.

And after decades of helping companies, he concluded what the real bottleneck of a business is:

people.

Yes, it's easier to think something else is missing.

And sometimes it is.

But almost always the problem isn't that another course, another system, or another process is missing.

It's that no one does what you've already taught them.

And when you understand that, you stop reinventing the wheel.

Moving people is harder than designing processes.

That's why I gave a conference on this, with insights from 15 years working with teams and helping companies unlock precisely that human part.

There, I share the 3 principles of successful execution so your team stops just understanding.

And starts making things happen.

If you want it, I'll send it to you.

Carlos Agami

Serving is the way.

—

Shopology S.A. de C.V.

Av. Pacífico 468 Local C, Coyoacán, Ciudad de México, CP 04330, México.

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