Topic
Leadershipwhat you do when nobody is watching.
Nobody treats a customer well while their boss treats them badly. This guide collects what I've written about leading service and sales teams: recognizing, correcting, coaching and being present.
Recognize and correct
Teams don't change because of speeches. They change when someone notices what was done well and fixes what wasn't, in time.
Indifference is expensive
The worst boss isn't the demanding one, it's the one who doesn't notice. Indifference reaches the customer almost immediately.
Coach, don't just demand
Asking for results without teaching the how only burns people out. Leaders who coach build people who don't need supervision.
Every article on this topic (16)
- Your Team Doesn't Lack Commitment. They Feel Invisible.
It’s easier to think your team is apathetic than to accept they faded due to indifference. A story about a second-grade exam.
- You Don't Deserve Applause
A team's results reflect its leader. Most leaders suck. That's why their teams sell less, serve worse, and perform poorly.
- The Day Kobe Bryant Tackled His Best Friend
To achieve great results, your team needs to change. Their mindset. Their actions.
- The Final Constraint
The final constraint of a business is its people. Not the process. Not the course.
- The Hotel Experiment
Working with apathetic team members is infuriating. It's like trying to push an elephant that decided to sit down.
- Money Makes the Dog Dance. Until it Doesn't.
Most salespeople are unmotivated. They're just 'going through the motions.' And that leads to mediocre results.
- Doing the Duck at Mid-Street
If your team isn't doing what they should, it's not an attitude problem. Imagine this.
- No One Wants to Be the Witch in the Story
People don't change because of a course. You know this. You can hire the best speaker.
- It Wasn't the Light
Something makes things truly happen in a company. It's not a course. Not a manual.
- 2,617 Times
If you feel your team listens but doesn't execute as they should, read this. It's not a lack of effort. This is Roberto's story.
- The Confession of a Man Who Understood Too Late
There's something they don't tell you when you lead a team. You can repeat what you want a thousand times. And nothing changes.
- This is Sparta!
Ever thought: "My team attends, but doesn't advise"? Read this. You're probably about to make the same mistake everyone else does. Look.
- I Lied To My Kids (And I’d Do It Again)
Are you complaining about your team? They don't move. They don't change.
- Do you feel your collaborators ignore you?
Your collaborators don't ignore you. They don't listen for a simpler reason: They don't understand you.
- "So, Dad, now you can spend more time with us?"
It was 7:56 AM, on a Sunday. I was in the living room reading a book. All alone.
- Which Format Should You Choose? Keynote, Talk, Workshop or Virtual Session
The same content in the wrong format feels out of place. Four formats, what each is for, and three questions to decide in five minutes.