The Day I Blackmailed My Son with Mickey Mouse and Paw Patrol

To achieve great things, you need to change people.

To sell more. To provide spectacular customer service.

To truly grow.

You have to get others to do things differently.

Like Starbucks with its baristas.

Like Disney with its cast members.

Sounds amazing.

But changing people is hard.

Look.

Those of us who are parents sometimes think:

"I'll never lie to them."

"I'll never threaten them."

And sometimes we judge other parents we see in a park or mall, desperate, forehead vein about to pop, facing their kids.

Until one day you lose patience. And for good reason.

You've been seeing the same thing for weeks.

The kid only wants candy.

Cereal.

And desserts.

And the broccoli? Intact on the plate.

You take a deep breath and count to 3 (or to 357).

And you explode:

"Look, if you don't eat this broccoli, Mickey Mouse and the Paw Patrol are going to crash their plane, they'll fall on top of Gallina Pintadita and Plim Plim the clown, and it will be your fault."

Does it work?

Yes, but only once.

After that, no.

Well, something very similar happens in your company.

You design a brilliant strategy. For service, for customer care, for sales.

You present it with excitement.

A course, a motivational talk, and a little card to put on their ID.

And when they don't do what you said, you do the same thing you did with the broccoli. You threaten them.

"Whoever doesn't do it loses their bonus."

"They'll face the consequences."

"Don't complain later."

Does it work?

Yes.

Once.

And then?

Everything goes back to normal.

The strategy stays in PowerPoint.

And you're left frustrated.

Even resentful.

"If I can't get them to listen to me, how can I improve the results?"

But do you know what *does* work?

Repeating what you expect.

And demonstrating it with actions. (Not just with a little course and a nice video).

That's why I'm a fan of rituals in companies.

Rituals, Carlos?

Yes.

Simple actions you repeat that make it clear what's important to you.

Examples:

How you start the day.

What you correct immediately and what you let slide.

Because words are cheap.

But actions reveal what truly matters to you.

Ask yourself this:

Is your team still doing what they learned in the last course

or have they gone back to how things were before?

How long did the excitement last?

A week? Two?

People don't change because of speeches.

They change through repetition.

I prepared a practical guide to help you create simple rituals that improve execution without burnout and without nagging. That make things happen.

Reply "Mickey" and I'll send it to you.

Warmly,

Carlos Agami

PS. Serving is the way.

PS2. If you want help getting your team to provide exceptional service and improve your results, let's talk.

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Shopology S.A. de C.V.

Av. Pacífico 468 Local C, Coyoacán, Ciudad de México, CP 04330, México

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